Privacy Policy

1. Introduction

This Privacy Policy explains how Sign and Go, owned by NT Development Group, collects, uses, stores, and discloses personal information when you use our platform, including when you send documents for signing, view documents, or sign documents.

We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

2. What personal information we collect

We may collect the following categories of personal information.

Account and workspace information

• Name, email address, and organisation details
• User roles and permissions within a workspace
• Security settings, including multi factor authentication status where enabled

Document workflow and signing information

• Recipient and signer names, email addresses, and roles
• Document content uploaded to the service and related metadata such as file name and document hash
• Signing workflow data including envelope status, timestamps, and signing events
• Audit trail metadata such as IP address and user agent recorded during viewing and signing activity

Technical and usage information

• Log and diagnostic data generated when you use the service
• Device and browser information
• Cookies and similar technologies used for session security and platform functionality

3. How we collect personal information

We collect personal information when you:

• Create an account or are added to a workspace
• Upload documents, create envelopes, add recipients, or send signing requests
• View or sign documents using a secure signing link
• Contact support or communicate with us
• Use the service in a way that generates logs and audit events

4. Why we collect and use personal information

We use personal information to:

• Provide, operate, and maintain the service, including document workflow and signing
• Authenticate users, enforce access controls, and protect workspaces from unauthorised access
• Generate audit trails, certificates, and integrity records for signing activity
• Send service messages such as invitations, reminders, notifications, and support responses
• Monitor performance, troubleshoot issues, and improve reliability and security
• Improve AI-powered features (such as field detection and document layout assistance) using anonymised, aggregated metadata about field positions and document structure, which does not include the text content of your documents
• Comply with legal obligations and enforce our terms

5. Disclosure of personal information

We may disclose personal information:

• To workspace administrators and authorised users within your organisation, subject to your workspace settings
• To recipients and signers as part of a signing workflow
• To service providers that help us deliver the service, such as hosting, database, and email delivery providers
• Where required or authorised by law, including in response to lawful requests

We do not sell personal information.

6. Overseas disclosure

Depending on where our infrastructure and service providers operate, personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with this Privacy Policy and applicable Australian privacy requirements.

See the Data Residency Statement for details.

7. Security

We implement technical and organisational measures designed to protect personal information, including access controls, encryption in transit, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as necessary to provide the service, meet legal and compliance obligations, resolve disputes, and enforce agreements. Some retention settings may be configurable per workspace where available. If you require specific retention and deletion requirements, contact us at info@signandgo.com.au.

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting info@signandgo.com.au. We may need to verify your identity before responding.

10. Cookies

We use cookies to support authentication, security, and core platform functionality. Some cookies are essential. You can modify your browser settings to control cookies, but doing so may affect service functionality.

11. Complaints

If you have a privacy complaint, contact us at info@signandgo.com.au with details. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and update the effective date.